New England Medical Equipment Industry Leaders Discuss Medicare Issues With Legislators

Mass. Group Meets with Congressman Capuano

In recent weeks, members of the Home Medical Equipment and Services Association of New England (HOMES) have been meeting with Congressmen representing the New England states to discuss a range of issues associated with new Medicare guidelines.

The Legislative sessions gave an opportunity for industry leaders to explain to elected officials their primary mission -- to preserve patient access to quality medical care, and describe the problems with Medicare DME competitive bidding and audits that could divert their mission. Durable medical equipment company owners and managers are using face-to-face sessions to emphasize how new Medicare policies are affecting patients’ access to medically necessary equipment and services, and how the business of servicing Medicare patients is becoming unsustainable.

Estrella noted that “Rep. Capuano was favorable to our concerns about Medicare audits and the breakdown of the appeals process.” Asked if he would sign HR 4920, he said it’s a "no brainer."

HOMES participants thanked elected officials and fellow members who attended the meetings.

In his monthly ‘CPAP Talk –Live!” virtual support group, Eric Cohen of National Sleep Therapy (www.nstherapy.com) discussed how new Medicare regulations will hurt patients and equipment companies alike.

Among those at a recent meeting were industry owners and managers (left to right):
Michael McDonald, Clinical 1 Home Medical; Eric Cohen, National Sleep Therapy; Karyn Estrella, HOMES Executive Director; Bob Simmons, Boston Home Infusion; Rep. Mike Capuano; Jason Morin, Home Care Specialists; and Wayne Dolloff, Collins Surgical.

Sleep Apnea Is Topic of Free Virtual Support Call-In Session on Oct. 1

Five Participants Will Win A Free CPAP Mask During National Sleep Therapy’s Monthly Session 

Anyone who has been diagnosed with sleep apnea – or thinks they might have it – will benefit from the free ‘CPAP Talk – Live!’ virtual support group session on Wednesday, October 1 from 7 – 8 pm (ET). The monthly session is open to all. In last month’s session, 30 individuals from six states joined the discussion. Typically, health care professionals participate.

Program host is Eric Cohen, President and co-founder of sponsor National Sleep Therapy (www.nstherapy.com), who will be joined by Amy Michaud, Territory Manager for ResMed. She will introduce the company’s new CPAP mask product line and answer caller questions. ResMed is a leading maker of products for the treatment of sleep disorders. As a bonus, five individuals who register in advance of the October 1st session will win a free mask a free Resmed mask they can use with any CPAP machine. (For a sneak peek at the new mask lineup, visit http://www.resmed.com/us/en/consumer/products/masks.html) Shown: ResMed N10 mask.

Over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed. Among the more famous people who have sleep apnea and use CPAP masks are Rosie O’Donnell, William Shatner, and Shaquille O’Neal. There is evidence that Sir Winston Churchill and Napoleon Bonaparte may have had sleep apnea.

Once diagnosed, doctors often prescribe CPAP therapy that makes it possible to get the periods of deep sleep the body needs to rejuvenate for the rest it needs. CPAP (pronounced see-pap) is an acronym for Continuous Positive Airway Pressure.

“The CPAP machine is the best way to treat sleep apnea. It also eliminates the snoring that frequently accompanies apnea so others can sleep better, too. Our goal is to help CPAP users get the most out of therapy so they can sleep like a baby,” says Cohen. “Together, we can get there.” National Sleep Therapy provides the monthly program as a community service.

‘CPAP Talk – Live!’ is held on the first Wednesday of each month, is open to all. Anyone interested in joining the conversation on October 1 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Interested persons may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one participant. For more information: 888.867.8840 or support@nstherapy.com.

Customer Service Representative/Point of Care Team Coordinator (Norwood)

National Sleep Therapy is looking for a Customer Service Representative/Point of Care Team Coordinator to assist us at our Norwood, MA location.

The Customer Service Representative will serve as the point person for the patient experience for the administration of the external sleep lab or doctor's office accounts and our external partners who execute transactional functions. The Customer Service Representative will maintain full accountability for providing a high level of customer and operations support ensuring accuracy, timeliness and integrity of all client/patient data.

Responsibilities include, but are not limited to:

· Coordinating dispensing of disposable CPAP supplies and determining patient eligibility.
· Serving as the point person for assigned accounts (doctor's offices / sleep labs) and managing workflow between those accounts and the company.
· Managing the patient experience by providing a high level of customer and operational support.
· Entering all client / patient data into appropriate software ensuing accuracy and timely execution of data entered.
· Interacting and maintaining effective and open communication with all personnel, vendors/manufacturers and patients.
· Following all protocol as outlined by the Team Leader and providing feedback and suggestions for better processes.

Skills and experience required:

· 2 + years customer service support experience including spending a large percentage of time entering and maintaining a client database system.
· Durable Medical Equipment Experience preferred.
· Knowledge of medical data base systems helpful.
· Medical office terminology and/or knowledge of medical insurance and billing a plus.
· Knowledge of Brightree Billing Software a plus.
· Strong analytical and research skills.
· Excellent verbal and written communication skills.
· Superior multi-tasking and time management skills in a fast-paced environment.
· Reliable transportation.

Interested candidates should email careers@nstherapy.com with their resume and references.

Sleep Apnea Patients from 6 States Participate in Virtual Support Group

President of National Sleep Therapy Provides Usage Tips, New Survey Results


Some 30 individuals from six states who suffer from sleep-disordered breathing (sleep apnea) participated in the September edition of ‘CPAP Talk – Live!’ -- a free monthly virtual support group sponsored by National Sleep Therapy. CPAP devices help people with sleep apnea get a better night’s sleep. It is estimated that over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed. (CPAP is an acronym for Continuous Positive Airway Pressure.)

Session host Eric Cohen (pictured), NST President and co-founder, touched on several timely topics including:
  • Medicare - In 2016 many regions may become Medicare ‘competitive bid’ areas. The rate Medicare pays for some medical supplies could be cut in half and the number of suppliers could shrink to 1 or 2.
  • Most insurance companies want timely sleep data if they are to continue coverage. Cohen reviewed best ways to record and transmit data to ensure compliance.
  • If a patient fails using CPAP, Cohen suggested talking to their doctor about substituting a bi-level device, then try for another sleep study to obtain insurance coverage.
  • The session also featured initial findings from a new NST patient survey. 
  • Most common CPAP issues are mask comfort, skin issues, condensation and dry mouth.
  • Respondents said using CPAP enables them to stay awake during the day, feel more alert, and have an overall better attitude.
  • Respondents recommended that patients keep trying masks until they find one that fits well; To be successful, you have to stick with it, knowing how harmful sleep apnea is; Never go away without your CPAP; Have a positive attitude.
Cohen also solicited patients’ favorite sleep-related anecdotes. Among the best:
  • “When my grandson first saw me wearing the mask, he said, "Luke, I am your mother."
  • “My wife waits til I have my mask on to ask me questions!”
  • “Why did the CPAP user stop when his machine broke? Because he only works under pressure.”
‘CPAP Talk – Live!’ is held on the first Wednesday of each month and is free and open to all.

For anyone interested in joining the conversation on October 1 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Anyone may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.

Helping People ‘Sleep Like A Baby’ Is Goal of Virtual Support Group

National Sleep Therapy Sponsors Free Call-In Session on September 3rd 

Eric Cohen, President and co-founder of National Sleep Therapy (NST), will announce the results of a recent survey of patients who use CPAP machines during a virtual support group session, ‘CPAP Talk – Live!,’ on Wednesday, September 3 from 7 – 8 pm (ET).

Cohen will also will also report on his recent briefings with Congressional staffers from several states regarding problems with Medicare and other healthcare issues. The legislative meetings were arranged by the Home Medical Equipment and Services Association of New England (HOMES) of which NST is an active member..

“Our goal is to help all CPAP users get the most out of therapy so they can sleep like a baby,” says Cohen. Together, we can get there.” National Sleep Therapy (www.nstherapy.com) provides the monthly ‘CPAP Talk – Live!’ program as a community service. CPAP devices help people with sleep apnea get a better night’s sleep.

Among this session’s discussion topics: Results of a new CPAP users survey; Upcoming Medicare changes; New ways to help patients track their own data and progress; CPAP training using iPads; plus a Q & A segment.

The free ‘CPAP Talk – Live!’ program, held on the first Wednesday of each month, is open to all. It’s estimated that over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed.

Anyone interested in joining the conversation on September 3 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Interested persons may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.