Improving CPAP Patient Compliance



In Webcast, National Sleep Therapy’s Eric Cohen Discusses Ways to Improve CPAP Patient Compliance, Manage Sleep Therapy

“Adherence is something the patient should want to do so they can sleep better, whereas compliance is something they need to do for insurance and reimbursement purposes,” Eric Cohen, President of National Sleep Therapy, told several hundred participants in a recent national webcast on CPAP compliance. The webcast was sponsored by medical device maker ResMed in association with Sleep Review Magazine (www.sleepreviewmag.com)

Cohen, who previously worked in new product innovation for Fortune 500 companies, noted, “Helping and coaching a few patients along the compliance road is easy, but doing so for thousands of people, all with different needs and experiences, requires a more sophisticated approach. To achieve the best health outcomes, you must build a strong relationship and become a trusted advisor.”

Cohen explained how National Sleep Therapy’s care model features many ‘touch points’ to make sure that every patient can engage in a way that works for them, dubbing it “The Design of the Experience.” Among CPAP patient touch-points that help to ensure adherence / compliance are thorough training of new patients; use of videos and an iPad training app so patients feel empowered and in control; and ongoing contact via Facebook, clinicians, newsletters, and a monthly virtual support group. “We give people a platform to engage on their terms so they will do so readily and happily,” Cohen said.

Behind the scenes, NST measures everything to constantly improve outcomes from patients and performance by all its staff. “Helping patients become adherent to therapy is a team effort between our company, the patient, and their physician. In this integrated approach, we must add value to both stakeholders to be seen as a true partner,” Cohen said.

By having a clear corporate mission to help patients succeed on CPAP therapy and developing a carefully structured patient engagement and support system, NST has created a patient population that is engaged, inspired, and motivated to be successful.

Eric Cohen told the webcast audience, “With a little help from technology, and basic principles on how to engage, motivate, and inspire, we’ve created a real team focused on CPAP success. And lots of people are sleeping more soundly resulting in a better quality of life, maybe even a longer life.”

National Sleep Therapy (www.nstherapy.com) has earned a reputation as an industry pioneer. NST sponsors a monthly free virtual support group for people with sleep apnea and healthcare pros (www.cpaptalklive.com For more information, contact 888.867.8840 or support@nstherapy.com.

Former Bodybuilding Champ Muscles His Way into A Good Night’s Sleep

“CPAP Helps Me Sleep So I Can Enjoy Watching My Grandchildren Grow Up.”

“Sleeping isn’t the best way to spend your life – but getting a good night’s sleep is the key to a better quality of life – and can help you live longer.”

The speaker is ‘Big Mike’ Katz who just celebrated his 70th birthday. Ten years ago he decided that sleep apnea wouldn’t stop him from enjoying his four grandchildren, his exercise regimen, his personal training, judging professional IFBB bodybuilding competitions around the world, or running his five Planet Fitness centers near his Connecticut home. An early advocate of the Special Olympics, Katz was a public high school health education teacher in which he earned advanced degrees.

If the name sounds familiar, Katz played for the N. Y Jets starring Joe Namath, was a former Mr. Olympia bodybuilding champ, and co-starred in the acclaimed mid-1970’s classic documentary Pumping Iron with his long-time friends Arnold Schwarzenegger (see photo) and Lou Ferrigno (‘The Incredible Hulk’). Katz is a client of National Sleep Therapy (www.nstherapy.com) which provides his CPAP equipment that allows him to get the deep sleep his big frame needs.

“I was in my 50’s when a cardiologist discovered my atrial fibrillation,” recalls Katz. “The irregular heartbeat was either genetic or due to weight gain. By my early 60’s, I found that I was always tired and had less energy. The doctor recommended a sleep test at Gaylord Sleep Center in North Haven. I learned that though I was in bed for 8 hours each night, I wasn’t getting the deep sleep I needed. I was having almost 50 apnea episodes per hour and my oxygen levels were dropping dramatically.”

“I was getting depressed. While my buddies were having fun at the casino, I was looking for a place to nap,” says Katz. “Sleep apnea sapped my energy and stopped me from doing fun things -- playing with my grandchildren, working out, staying awake at the movies. I knew it was serious when my wife began sleeping in another room due to my snoring.”

“When I first got my CPAP, it took a few tries to find a mask that was comfortable,” he says. “My advice: Be patient, try again. The results will be extraordinary. A dramatically improved quality of life will be worth the small effort it takes.” Katz maintains an active schedule, follows his Planet Fitness exercise regimen, and swears by a Qivana nutritional program.

Just before Thanksgiving, Katz’s CPAP device stopped working. Most of National Sleep Therapy’s staff was gone for the holiday weekend, but Eric Cohen, NST co-founder and president, fielded Katz’s call. Cohen arranged for a new machine in one day without any paperwork. Katz says, “Great customer service – and I really appreciated it since I didn’t miss that good night’s sleep that I depend on so much.”

The next day, fully rested Katz was up early, touring his fitness centers, now run by his son, Mike, Jr. “I’d rather count money than sheep,” he smiles. “Most important, I don’t want to sleep through my grandkids’ childhood – waking up when they’re 16, wondering where the time went.”

National Sleep Therapy has earned a reputation as an industry pioneer. NST sponsors a monthly free virtual support group for people with sleep apnea and healthcare pros (www.cpaptalklive.com ), and offers live video support by appointment for patients. The company made the ‘Inc. 5000’ list as ‘One of Fastest-Growing Private U.S. Companies.’ For more information, contact 888.867.8840 or support@nstherapy.com.

-Stanley Hurwitz / (508) 269-0570 / stanhurwitz@gmail.com













Eric Cohen Is Panelist for National CPAP Compliance Webcast December 18

President of National Sleep Therapy Joins Expert Panel: How to Improve Patient Compliance
Eric Cohen
Eric Cohen, co-founder and President of National Sleep Therapy, has been selected to serve on a panel of expert presenters who will explore ‘Increasing CPAP Compliance’ among patients with sleep apnea.

During the hour-long webcast, which is free and open to all, scheduled for Thursday, December 18 from 2:00 – 3:00 pm ET), the panel will share the latest in Positive Airway Pressure (PAP) research and advice from practitioners. Cohen, who comes from an engineering background and has invented new style CPAP masks, will offer tips on how to use the relationship with a durable medical equipment supplier to improve patient compliance. Presentations will be followed by audience Q & A.

The webcast, expected to attract several hundred attendees from the health care world, is sponsored by medical device maker ResMed in association with Sleep Review Magazine (www.sleepreviewmag.com)

Discussion topics will include:

  • How to identify patients at risk for poor compliance 
  • Innovative ways to convince patients of the urgency of obstructive sleep apnea therapy 
  • How to work together with your DME to improve compliance 
Joining Cohen on the panel are: Emerson Wickwire, Ph. D., co-founder of Howard County Center of Lung and Sleep Medicine; Joseph Ojile, MD, Associate Professor of Health, National Jewish Health; and Mark Aloia, Ph.D., Associate Professor of Medicine, National Jewish Health. To register for the webcast, click here.

National Sleep Therapy (www.nstherapy.com) has earned a reputation as an industry pioneer. NST sponsors a monthly free virtual support group for people with sleep apnea and healthcare pros (www.cpaptalklive.com For more information, contact 888.867.8840 or support@nstherapy.com.

“And How Did You Sleep?” - President of Sleep Therapy Firm Takes New Sleep Apps to Bed

The president and co-founder of a leading sleep therapy company recently “put his head where his pillow is” -- testing a few new products on behalf of customers seeking a better night’s sleep.

Twenty-four people with sleep apnea from 11 states joined Eric Cohen of National Sleep Therapy (NST) (www.nstherapy.com) in a fun and informative discussion about new apps designed to help people get more ZZZ’s. Participants from as far as Virginia, North Carolina and Illinois joined in the December edition of ‘CPAP Talk - Live!’ – a free monthly virtual support group sponsored by NST. (www.cpaptalklive.com)

Cohen says, “Anyone who regularly gets a good night’s sleep is lucky. But for 18 million Americans, sleep apnea can affect the quality of life and life expectancy itself. Doctors may prescribe CPAP therapy (Continuous Positive Airway Pressure.) for patients with sleep disordered breathing.

A highlight of the session was Cohen’s personal review of new sleep therapy apps. He used the new Sleep Cycle app for four nights: “While you sleep it measures body movement and tells what stages of sleep you’re in. It really seemed to reflect how I felt I was sleeping. In the morning, it wakes you gently when you're in your shallowest sleep. If you’re having trouble sleeping or falling asleep, the app may identify when you're having trouble -- and that might help lead to solutions.”

The second app Cohen tried is Relax and Sleep Well -- recordings by a leading hypnotherapists. “I listened to his voice telling me to think of a quiet place, to hear the waves crashing, to let the day go.” Cohen found it distracting but admits he fell asleep before the recording ended. He also used both of these apps together with mixed results. A follow-up email was sent to participants with a complete review and with links to these apps if they wanted to try them as well.

He discussed a new product, the S+ by ResMed that monitors sleeping patterns. It uses radio waves to sense motion and breathing patterns plus body positions. The product was not available for testing, but Cohen promised to try it and report during the next ‘CPAP Talk Live!’ session on January 7. The group also discussed SoClean, a product that destroys bacteria, viruses, and mold in the CPAP and all parts at once without chemicals or water. As always, the session featured questions from callers or submitted via email which Cohen or guest experts addressed.

‘CPAP Talk – Live!’ is free and open to anyone with sleep apnea and who needs encouragement, support or information. Sessions are held on the first Wednesday of each month from 7 – 8 pm (Eastern time). The next one is January 7. Interested individuals may send questions in advance via Facebook or using the cpaptalklive.com form. During each session, CPAP Talk-Live! gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com. - Stanley Hurwitz / (508) 269-0570 / stanhurwitz@gmail.com CPAP 120914 120314 event








CPAP Talk-Live December Topics: Gadgets, Apps, and Better Sleep

Can an iPhone really improve your sleep?

In movies and cartoons, people who snore are often used as punch lines and laughingstocks. But an affliction like sleep apnea really isn’t a laughing matter. Some 20 million Americans have sleep apnea -- but most have yet to be diagnosed!

A free group virtual support session, ‘CPAP Talk –Live!,’ for anyone who has (or thinks they have) sleep apnea is set for Wednesday, Dec. 3 from 6 – 7 pm (ET). The town-hall-style forums are held at the same time on the first Wednesday of each month, sponsored by National Sleep Therapy (www.nstherapy.com). Last month, 30 people from 10 states participated. (To participate: Just prior to the session, call 1-800.204.6655, enter access code 342-2187#.)

National Sleep Therapy President and session host Eric Cohen, says, “Snoring may indicate that an individual has sleep apnea, but chronic fatigue can be a more subtle red flag. A sleep test will tell, and, if confirmed, a physician may prescribe CPAP therapy (Continuous Positive Airway Pressure), a device that uses gentle air flow to keep airways open to allow deep sleep.

Ignoring chronic fatigue can exacerbate high blood pressure, heart disease, type 2 diabetes and/or weight gain, as well as highway or workplace accidents. Untreated, lack of deep sleep can lead to a lower quality of life and even a shorter life expectancy.

Among topics of the Dec. 3 town hall-style forum will be:

- SoClean – User reviews of a new device that simultaneously disinfects the CPAP mask, headgear, hose and water chamber in about 7 minutes.

- A review of Smartphone apps that can monitor your sleep and/or help you sleep using sound or other relaxation techniques.

- New S+ unit – monitors and analyzes breathing and movements, give suggestions for better sleep.

Interested individuals may also send questions in advance either via Facebook or using the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one participant. For more information: 888.867.8840 or support@nstherapy.com. - Stanley Hurwitz / (508) 269-0570 / stanhurwitz@gmail.com

CPAP Users Stay More Alert, Have Better Focus on Driving - National Sleep Therapy Survey Reveals

Sleep Deprivation: A National Epidemic

Chronic fatigue is an epidemic in the U.S.: An estimated 18 million suffer from sleep-disordered breathing (sleep apnea), yet incredibly, a large majority of those afflicted have yet to be diagnosed. These people could be described as accidents waiting to happen, whether on the highway or at the workplace.

AAA found that one-third of drivers admit to having fallen asleep while driving at some point in their lives. Sleepiness slows reaction time, decreases awareness and impairs judgment – similar to drugs or alcohol.

In an online survey conducted by National Sleep Therapy (www.nstherapy.com), a leading supplier of CPAP devices used to treat sleep apnea, 120 individuals with a history of sleep apnea who had begun physician-prescribed CPAP therapy: 48% reported they are able to stay awake more during the day; 40% reported they are better able to focus on driving and tasks; 28% report to have a better attitude; and 21% say they feel better overall. The online survey was developed by Eric Cohen, NST President and co-founder as a way to better appreciate the impact CPAP has on the company’s patient population.

One of the more dramatic examples of a sleep-deprived person who was doing his job while putting other people’s lives at risk is the engineer who began to doze, allowing his New York train to speed along at 80 mph – 50 mph above the speed limit – which led to a fatal derailment last year. Four people were killed and 61 were injured. National Traffic Safety Board investigators recently reported their findings: the engineer had severe obstructive sleep apnea that had not been diagnosed.

A CPAP (Continuous Positive Airway Pressure) machine is the most common treatment for sleep apnea. Usually applied via a nasal mask, CPAP prevents apneas (temporary cessation of breathing) by keeping the airway open with a gentle airflow. Without CPAP therapy, the resulting chronic fatigue can lead to a host of serious diseases and a shorter lifespan.

Eric Cohen of National Sleep Therapy says, “We are constantly reminding people who think they or someone they know may have sleep apnea to ask their doctors to arrange a sleep test. The results of that test can determine if a person may need CPAP therapy in order to get a good night’s sleep.”

National Sleep Therapy has earned a reputation as an industry pioneer. The company sponsors a monthly free virtual support group -- ‘CPAP Talk Live!’ -- for people with sleep apnea and healthcare pros (www.cpaptalklive.com ), and offers live video support for patients. This past year, the company made the ‘Inc. 5000’ list as ‘One of Fastest-Growing Private U.S. Companies.’ For more information: 888.867.8840 or support@nstherapy.com.

Virtual Support Group for People with Sleep Apnea Draws Participants from 10 States









Thirty participants from 10 states joined in the November edition of ‘CPAP Talk - Live!, ’a one-of-a-kind, monthly free virtual support group designed for people suffering from sleep-disordered breathing (sleep apnea). Chronic fatigue is an epidemic in the U.S.: An estimated 18 million suffer from sleep apnea.

According to program host Eric Cohen, President and co-founder of National Sleep Therapy (www.nstherapy.com), callers represented nearly all the New England states. Some even joined the conversation from as far away as Georgia and Florida. Many participated for the first time to discuss their sleep issues, share sleep and CPAP tips, and learn about latest equipment designed to help people with sleep apnea to get a good night’s sleep.

CPAP (pronounced see-pap) is an acronym for Continuous Positive Airway Pressure. Doctors often prescribe CPAP therapy for patients with sleep apnea. Besides affording a good night’s sleep, CPAP use eliminates snoring so others can sleep better, too.

The November session stirred much interest, featuring the new SoClean device that simultaneously disinfects a CPAP patient’s mask, headgear, hose and water chamber in about 7 minutes. The device, invented by a CPAP user, sanitizes the system by eliminating mold, bacteria and viruses. It uses no chemicals or solutions.

Cohen says, “When you get up in the morning, you put your mask in the unit, close the lid, and your entire CPAP system is sanitized quickly and automatically. It's a super easy way to keep everything clean. A dirty CPAP can be a breeding ground for germs, increasing the risk of getting sick, decreasing the CPAP’s effectiveness.”

‘CPAP Talk – Live!’ is held on the first Wednesday of each month and is open to all. National Sleep Therapy provides the monthly program as a community service. For anyone interested in joining the conversation during the December 3rd session from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Questions may be submitted in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one participant. For more information: 888.867.8840 or support@nstherapy.com.

Investigators Determine Engineer in Fatal Train Crash Had Undiagnosed Sleep Apnea

This week, the U.S. National Transportation Safety Board (NTSB) said that last year’s fatal NYC train derailment was likely caused by the engineer who fell asleep at the controls due to an undiagnosed sleep disorder.

Those of us in the sleep therapy industry are always talking about the dangers of not getting enough sleep. Besides the serious health issues that can derive from chronic fatigue, thousands of lives and billions of dollars are lost annually due to sleep apnea.

The NY commuter train was traveling at about 80 mph -- 50 miles per hour faster than the speed limit when it rounded a curve and derailed about 7 a.m. on December 1, 2013. Four people were killed and 61 were injured in the derailment. NTSB investigators learned the engineer had severe obstructive sleep apnea that had not been diagnosed. With such apnea, the airway collapses or becomes blocked during sleep, causing drowsiness.

In addition to selling CPAP devices, one of National Sleep Therapy’s primary missions is to help people recognize and deal with their sleep apnea. It’s an ongoing educational process that we take seriously. We are constantly reminding people who think they or someone they know may have sleep apnea to ask their doctors to arrange a sleep test. The results of that test can determine if a person may need CPAP therapy in order to get a good night’s sleep. For more information: www.nstherapy.com

Photo Credit: Reuters/Shannon Stapleton



Patient Survey: CPAP Users Feel Better Physically and Mentally

Results of National Sleep Therapy Poll …

Getting enough ZZZ’s can make you less grumpy, give you more self-confidence, make you more creative – and even improve your love life!

These are some of the findings of a recent survey conducted among CPAP patients by National Sleep Therapy (www.nstherapy.com. Over 120 individuals with a history of sleep apnea who now use doctor-prescribed CPAP (pronounced see-pap) therapy responded to the survey which provides insights into why CPAP is so popular and why compliance with doctor’s orders is so critical.

It’s estimated that over 18 million Americans have sleep apnea and most have yet to be diagnosed. The resulting chronic fatigue can lead to a host of serious diseases, a shorter lifespan, and workplace and highway accidents. CPAP, pronounced ‘see-pap’, is an acronym for Continuous Positive Airway Pressure.

The survey was devised by NST President and co-founder Eric Cohen. Respondents could check off as many benefits as they received from CPAP therapy, thus the figures add up to more than 100%. The survey shows:

- 48% are able to stay awake more during the day

- 40% drive / focus on tasks better

- 28% have a better attitude

- 28% are less grumpy

- 21% feel better overall

- 20% feel like themselves again

- 18% gained better control over hypertension

- 13% have a better memory

- 6% feel more creative

- 3% have a better love life

Several respondents noted that their migraine headaches had disappeared. Others said they no longer snore (a benefit for their partner), no longer need daytime naps, and they sleep through the night. The survey asked respondents for advice for new CPAP users. Comments included: “Don’t give up. Take the time to adjust. It’s worth the inconvenience.” “Be patient and relax. Use it faithfully.” It took me quite awhile to completely get used to wearing it, but now I wouldn't want to miss it because of my improved quality of life.

CPAP therapy is the ‘gold standard’ treatment of choice for people with sleep apnea. The therapy involves a mask that fits over the nose and/or mouth with a device that gently blows air to keep the airway open during sleep. A sleep study can help diagnose apnea. Positive outcomes result when patients adhere to doctor’s recommendations and proper use of equipment. Many insurers require compliance in order to continue coverage.

National Sleep Therapy has earned a reputation as an industry pioneer. The company sponsors a monthly free virtual support group -- ‘CPAP Talk Live!’ -- for people with sleep apnea and healthcare pros (www.cpaptalklive.com ), and offers live video support for patients.. This past year, the company made the ‘Inc. 5000’ list as ‘One of Fastest-Growing Private U.S. Companies.’ For more information: 888.867.8840 or support@nstherapy.com.

Technology & ‘Touchpoints’

Once again National Sleep Therapy is ahead of the curve. We’re combining 21st century technology and regular patient-provider interaction – or ‘touchpoints’ – that we have proven can dramatically raise patient compliance and help them get a good night’s sleep. The numbers tell the story. We are seeing healthier patients, improved outcomes, continued insurance coverage for CPAP equipment, and potential reduced healthcare costs. 

We know it can be difficult for people to get used to the CPAP machine and to the mask that must be worn all night. But through our ‘keys to ZZZ’s’ -- a coordinated, integrated program – we have raised compliance as high as 84%, as compared to the national average of 50%, and attained a 96.4% satisfaction rate. Pleasant dreams!

Hands-on Experience Improves CPAP Success

Anyone can say they’re different. But at National Sleep Therapy we really are head and shoulders above others in the CPAP device and therapy world.

What is different about us are the nuances of how we do what we do. A great example is how we use the iPad for patient training and ongoing support. And we don’t just say we use an iPad – we also try to capture the subtleties of why. As NST President Eric Cohen says he learned during his work as an engineer with BMW, people like things that are tactile. An iPad allows NST patients to control the pacing of their CPAP training.

Educators have shown that people retain new information better when: (1) they’re able to proceed at their own pace; (2) they learn and retain better with visuals; (3) they feel they’re in control; (4) they’re engaged and feel special; and, (5) they can hold the teaching device in their own hands.

NST’s proprietary iPad app meets all these criteria and ensures that every patient receives a consistently high level of training. The end result: Better compliance and a better night’s sleep. And that’s what National Sleep Therapy is all about. Pleasant dreams!

Don’t Drive If Sleep Deprived: NTSB’s Renewed Focus

In October, the National Transportation Safety Board (NTSB) started a renewed focus on drowsy driving, its causes and prevention. That’s because it’s conservatively estimated that 100,000 accidents and 6,000 fatal crashes each year can be attributed to drowsy driving. Nobody knows exactly how many of these accidents involve drivers with sleep apnea.

One frightening AAA statistic: 41% of motorists report "falling asleep or nodding off" while driving at least once in their lifetime.

Drowsy driving can result in the same level of impaired driving as driving drunk. According to the Centers for Disease Control and Prevention, anyone who doesn’t sleep for 24 hours will have the fatigue impairment equivalent to blood alcohol content above the legal limit in all states.

The NTSB says even just two hours less sleep than you need in one night is enough to potentially impair your driving the next day.

Bottom line: Don’t drive if you’re sleep deprived. And don’t ride with anyone who is.

If you or someone you know is always tired, snores at night, suffers from anxiety or mood swings, they may have sleep apnea. A sleep test can tell – and can be the first step to CPAP therapy – and a good night’s sleep.

Keys to ZZZ’s: Technology & ‘Touchpoints’

In Today’s Healthcare, Great Care Is Still Possible -- with Some Technology to Help

Many durable medical equipment suppliers are still stuck in the 20th century, using faxes and phones to track progress and communicate with their CPAP patients as they try to keep them compliant with sleep therapy prescribed by their doctor.

Now, Eric Cohen, a former product engineer and designer with such top brands as BMW and Reebok, President and co-founder National Sleep Therapy /NST (www.nstherapy.com) ), is proving that a combination of 21st century technology and regular patient-provider interaction – which he calls ‘touchpoints’ -- can dramatically raise patient compliance and help them get a good night’s sleep. The results? Healthier patients, improved outcomes, continued insurance coverage for CPAP equipment, and potential reduced healthcare costs.

CPAP (pronounced see-pap) is the treatment of choice by most doctors treating sleep apnea patients. The therapy involves a mask that fits over the nose and/or mouth, connected to a device that gently blows air to keep the airway open during sleep. Some 18 million Americans have sleep apnea. Most have yet to be diagnosed.

Cohen says it can be difficult for CPAP patients to get used to the machine and to the mask that must be worn all night. But his ‘keys to ZZZ’s’ -- a coordinated, integrated program -- has raised compliance as high as 84%, as compared to the national average of 50%, and a attained a 96.4% satisfaction rate.

Cohen says, “Sleep therapy is a process rather than a single diagnostic and therapeutic event. We’re proving that clinical therapy works best when there’s active participation on the part of the clinician and patient. We give patients access to meaningful content and support, and everyone involved has instant access to relevant, current data. This high level of consistent education encourages self-reliance, awareness and self-sufficiency.”

Under the system, integrated ‘data sources’ are available to patients, physicians, sleep centers and the CPAP company’s clinical staff. Information sharing and transparency reduce errors and improve patient perceptions and the overall care experience. “It’s a ‘’We’re all on the same team’ approach,” Cohen says.

“We aggregate data in a master database to track patterns and trends that provide a more complete ‘picture’ of a patient,” Cohen says. “The system automatically looks for issues that may require clinical intervention. The ability to assemble more holistic data enables us create custom, relevant touchpoints for each patient.” This transparency and interaction builds connections wherein patients become engaged and involved in their own treatment. On average, NST patients experience 7 touchpoint events during the year.

“This unique program highlights our commitment to partner with patients, physicians and sleep programs to raise care quality while reducing healthcare costs,” says Cohen.

-Stanley Hurwitz

Sleep-Deprived Individuals Find Solace in Virtual Support Group


Unique Forum Attracts Participants from 8 States

A record number of participants suffering from sleep disordered breathing (sleep apnea) joined the conversation during the October edition of ‘CPAP – Talk Live!,’ a free virtual support group sponsored by National Sleep Therapy (NST).

CPAP (pronounced see-pap) is an acronym for Continuous Positive Airway Pressure. CPAP therapy helps people get the periods of deep sleep the body needs to rejuvenate. Snoring is a major indicator of obstructive sleep apnea.

According to program host Eric Cohen, co-founder and President of NST(www.nstherapy.com) which sponsors the monthly sessions, participants dialed in from eight states including Massachusetts, Maine, Vermont, Connecticut, Virginia, Florida, Georgia and North Carolina.

The U. S. Centers for Disease Control has called insufficient sleep ‘a public health epidemic,’ with sleep insufficiency linked to highway and workplace accidents, occupational errors, a range of medical issues, a decreased quality of life – even a possible shortened lifespan. Over 18 million Americans suffer from sleep apnea, and according to the CDC, an estimated 50-70 million U. S. adults have sleep or wakefulness disorder.

Joining Cohen on during ‘CPAP – Talk Live!’ was Amy Michaud, territory manager for ResMed, a maker of products to treat sleep disorders, who introduced a new line of CPAP masks and answered caller questions. A highlight was when the five winners of the newest-style CPAP masks were announced.

“Because of the continued interest in more comfortable CPAP masks and the large number of participants, the lively session continued beyond our one-hour schedule,” said Cohen. “We had so many great questions and wonderful peer support. Folks gave tips about mouth breathing and how to train yourself to keep your mouth closed when using a nasal mask. The sessions provide a very supportive environment you can’t find anywhere else. We had some familiar voices and many new ones on the call.”

The CDC has found that “adults who reported sleeping less than the recommended 7–9 hours per night were more likely to have difficulty performing many daily tasks.”

‘CPAP Talk – Live!’ is held on the first Wednesday of each month and is free and open to all. The next session will be Wednesday, November 5 from 7 – 8 pm (ET). For more information: 888.867.8840 or support@nstherapy.com.

New England Medical Equipment Industry Leaders Discuss Medicare Issues With Legislators

Mass. Group Meets with Congressman Capuano

In recent weeks, members of the Home Medical Equipment and Services Association of New England (HOMES) have been meeting with Congressmen representing the New England states to discuss a range of issues associated with new Medicare guidelines.

The Legislative sessions gave an opportunity for industry leaders to explain to elected officials their primary mission -- to preserve patient access to quality medical care, and describe the problems with Medicare DME competitive bidding and audits that could divert their mission. Durable medical equipment company owners and managers are using face-to-face sessions to emphasize how new Medicare policies are affecting patients’ access to medically necessary equipment and services, and how the business of servicing Medicare patients is becoming unsustainable.

Estrella noted that “Rep. Capuano was favorable to our concerns about Medicare audits and the breakdown of the appeals process.” Asked if he would sign HR 4920, he said it’s a "no brainer."

HOMES participants thanked elected officials and fellow members who attended the meetings.

In his monthly ‘CPAP Talk –Live!” virtual support group, Eric Cohen of National Sleep Therapy (www.nstherapy.com) discussed how new Medicare regulations will hurt patients and equipment companies alike.

Among those at a recent meeting were industry owners and managers (left to right):
Michael McDonald, Clinical 1 Home Medical; Eric Cohen, National Sleep Therapy; Karyn Estrella, HOMES Executive Director; Bob Simmons, Boston Home Infusion; Rep. Mike Capuano; Jason Morin, Home Care Specialists; and Wayne Dolloff, Collins Surgical.

Sleep Apnea Is Topic of Free Virtual Support Call-In Session on Oct. 1

Five Participants Will Win A Free CPAP Mask During National Sleep Therapy’s Monthly Session 

Anyone who has been diagnosed with sleep apnea – or thinks they might have it – will benefit from the free ‘CPAP Talk – Live!’ virtual support group session on Wednesday, October 1 from 7 – 8 pm (ET). The monthly session is open to all. In last month’s session, 30 individuals from six states joined the discussion. Typically, health care professionals participate.

Program host is Eric Cohen, President and co-founder of sponsor National Sleep Therapy (www.nstherapy.com), who will be joined by Amy Michaud, Territory Manager for ResMed. She will introduce the company’s new CPAP mask product line and answer caller questions. ResMed is a leading maker of products for the treatment of sleep disorders. As a bonus, five individuals who register in advance of the October 1st session will win a free mask a free Resmed mask they can use with any CPAP machine. (For a sneak peek at the new mask lineup, visit http://www.resmed.com/us/en/consumer/products/masks.html) Shown: ResMed N10 mask.

Over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed. Among the more famous people who have sleep apnea and use CPAP masks are Rosie O’Donnell, William Shatner, and Shaquille O’Neal. There is evidence that Sir Winston Churchill and Napoleon Bonaparte may have had sleep apnea.

Once diagnosed, doctors often prescribe CPAP therapy that makes it possible to get the periods of deep sleep the body needs to rejuvenate for the rest it needs. CPAP (pronounced see-pap) is an acronym for Continuous Positive Airway Pressure.

“The CPAP machine is the best way to treat sleep apnea. It also eliminates the snoring that frequently accompanies apnea so others can sleep better, too. Our goal is to help CPAP users get the most out of therapy so they can sleep like a baby,” says Cohen. “Together, we can get there.” National Sleep Therapy provides the monthly program as a community service.

‘CPAP Talk – Live!’ is held on the first Wednesday of each month, is open to all. Anyone interested in joining the conversation on October 1 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Interested persons may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one participant. For more information: 888.867.8840 or support@nstherapy.com.

Customer Service Representative/Point of Care Team Coordinator (Norwood)

National Sleep Therapy is looking for a Customer Service Representative/Point of Care Team Coordinator to assist us at our Norwood, MA location.

The Customer Service Representative will serve as the point person for the patient experience for the administration of the external sleep lab or doctor's office accounts and our external partners who execute transactional functions. The Customer Service Representative will maintain full accountability for providing a high level of customer and operations support ensuring accuracy, timeliness and integrity of all client/patient data.

Responsibilities include, but are not limited to:

· Coordinating dispensing of disposable CPAP supplies and determining patient eligibility.
· Serving as the point person for assigned accounts (doctor's offices / sleep labs) and managing workflow between those accounts and the company.
· Managing the patient experience by providing a high level of customer and operational support.
· Entering all client / patient data into appropriate software ensuing accuracy and timely execution of data entered.
· Interacting and maintaining effective and open communication with all personnel, vendors/manufacturers and patients.
· Following all protocol as outlined by the Team Leader and providing feedback and suggestions for better processes.

Skills and experience required:

· 2 + years customer service support experience including spending a large percentage of time entering and maintaining a client database system.
· Durable Medical Equipment Experience preferred.
· Knowledge of medical data base systems helpful.
· Medical office terminology and/or knowledge of medical insurance and billing a plus.
· Knowledge of Brightree Billing Software a plus.
· Strong analytical and research skills.
· Excellent verbal and written communication skills.
· Superior multi-tasking and time management skills in a fast-paced environment.
· Reliable transportation.

Interested candidates should email careers@nstherapy.com with their resume and references.

Sleep Apnea Patients from 6 States Participate in Virtual Support Group

President of National Sleep Therapy Provides Usage Tips, New Survey Results


Some 30 individuals from six states who suffer from sleep-disordered breathing (sleep apnea) participated in the September edition of ‘CPAP Talk – Live!’ -- a free monthly virtual support group sponsored by National Sleep Therapy. CPAP devices help people with sleep apnea get a better night’s sleep. It is estimated that over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed. (CPAP is an acronym for Continuous Positive Airway Pressure.)

Session host Eric Cohen (pictured), NST President and co-founder, touched on several timely topics including:
  • Medicare - In 2016 many regions may become Medicare ‘competitive bid’ areas. The rate Medicare pays for some medical supplies could be cut in half and the number of suppliers could shrink to 1 or 2.
  • Most insurance companies want timely sleep data if they are to continue coverage. Cohen reviewed best ways to record and transmit data to ensure compliance.
  • If a patient fails using CPAP, Cohen suggested talking to their doctor about substituting a bi-level device, then try for another sleep study to obtain insurance coverage.
  • The session also featured initial findings from a new NST patient survey. 
  • Most common CPAP issues are mask comfort, skin issues, condensation and dry mouth.
  • Respondents said using CPAP enables them to stay awake during the day, feel more alert, and have an overall better attitude.
  • Respondents recommended that patients keep trying masks until they find one that fits well; To be successful, you have to stick with it, knowing how harmful sleep apnea is; Never go away without your CPAP; Have a positive attitude.
Cohen also solicited patients’ favorite sleep-related anecdotes. Among the best:
  • “When my grandson first saw me wearing the mask, he said, "Luke, I am your mother."
  • “My wife waits til I have my mask on to ask me questions!”
  • “Why did the CPAP user stop when his machine broke? Because he only works under pressure.”
‘CPAP Talk – Live!’ is held on the first Wednesday of each month and is free and open to all.

For anyone interested in joining the conversation on October 1 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Anyone may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.

Helping People ‘Sleep Like A Baby’ Is Goal of Virtual Support Group

National Sleep Therapy Sponsors Free Call-In Session on September 3rd 

Eric Cohen, President and co-founder of National Sleep Therapy (NST), will announce the results of a recent survey of patients who use CPAP machines during a virtual support group session, ‘CPAP Talk – Live!,’ on Wednesday, September 3 from 7 – 8 pm (ET).

Cohen will also will also report on his recent briefings with Congressional staffers from several states regarding problems with Medicare and other healthcare issues. The legislative meetings were arranged by the Home Medical Equipment and Services Association of New England (HOMES) of which NST is an active member..

“Our goal is to help all CPAP users get the most out of therapy so they can sleep like a baby,” says Cohen. Together, we can get there.” National Sleep Therapy (www.nstherapy.com) provides the monthly ‘CPAP Talk – Live!’ program as a community service. CPAP devices help people with sleep apnea get a better night’s sleep.

Among this session’s discussion topics: Results of a new CPAP users survey; Upcoming Medicare changes; New ways to help patients track their own data and progress; CPAP training using iPads; plus a Q & A segment.

The free ‘CPAP Talk – Live!’ program, held on the first Wednesday of each month, is open to all. It’s estimated that over 18 million Americans suffer from sleep apnea, though most have yet to be diagnosed.

Anyone interested in joining the conversation on September 3 from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Interested persons may submit questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.

NST Finds Financial Transparency and Solid Training Lead to Better Compliance, Lower Costs

National Sleep Therapy’s Wake-Up Call: Annual Cost of Sleep Deprivation is $60 Billion

Individuals who are fortunate enough to get a good night’s sleep every night simply take it for granted.

But for millions, sleep is interrupted scores of times with a gasp for air. This is sleep apnea and it’s estimated that over 18 million Americans suffer from it. These episodes aren’t enough to wake you, but they do take you out of the all-important deep sleep your body needs. The most common and effective treatment is a CPAP machine (Continuous Positive Airway Pressure), prescribed by a doctor following a sleep study.

Left untreated, sleep apnea can lead to conditions such as heart disease, diabetes, high blood pressure, anxiety, memory problems, workplace and motor vehicle accidents, and more.

Lack of sleep is expensive. According to Eric Cohen, a co-founder and President of National Sleep Therapy (NST) based in New England, the annual cost to employers in lost productivity, accidents and medical expenses is estimated at $60 billion. The cost of medical care for a person who is treating their sleep apnea has been show by recent industry studies to save over $3,000 per year as compared to someone who does not seek treatment.

Cohen says it’s important for patients to have two key pieces of information before making any healthcare decisions including use of CPAP: (1) understand the condition and treatment; and (2) understand the cost.

“From the outset, people want to know exactly how much treatment will cost to help them make good health care choices. We’re just treating people the way we would like to be treated- with honesty, respect., and the freedom to choose what is right for them” says Cohen. “They should not make decisions based on finances alone. We provide a full explanation of costs and what is covered by insurance -- along with emphasis on the enormous value of the therapy. Patients can weigh their options. Many CPAP providers don’t think about this; they set up patients with a brief training session, and then send them a bill. That’s not right. We give them the costs up front plus a thorough education that can last up to a few hours.”

NST works with physicians and sleep centers to raise compliance using advanced clinical protocols. Compliance rates run as high as 84% versus 45-50% for patients who don’t undergo in-depth training. One study showed 22% higher compliance for patients who track their own sleep data and fully understand how the CPAP machine works and the value of deep sleep. “Our patient satisfaction rate is 98.6,” says Cohen..

NST takes an aggressive, multi-tiered approach to get patients onto CPAP therapy quickly and correctly “so they won’t give up, and will be more alert, productive and safe.”

Among ways that NST helps patients understand costs, meet compliance and feel better:
  • Staff handles insurance paperwork. Easy-to-follow instructions are posted on the website related to insurance and Medicare rules and forms.
  • Upon setup, every patient receives an in-depth training session by a Respiratory Therapist (as much time as they need at no additional cost); unique iPad training better engages patients.
  • Each patient can track their own data with an online account, enabling them to better manage their CPAP therapy.
  • Patient monitoring– Prompt intervention by staff if compliance appears to be slipping; corrective measures are advised.
  • Patients with questions can access free live video support by appointment.
  • Videos and explanations always available on the website www.nstherapy.com
  • NST sponsors a monthly free virtual support group for people with sleep apnea and healthcare pros (www.cpaptalklive.com ), featuring Q & A’s with sleep experts and tips from other sleep apnea sufferers.
The up-front education is working. One middle-age female patient wrote, “CPAP sleep therapy has totally changed my life for the better. I have suffered with uncontrollable daytime sleepiness and fatigue for decades. All that is gone now. I don't worry about driving and falling asleep anymore, and I can go to concerts, plays and movies and stay awake through the whole show and not be embarrassed or miss anything. My memory is amazing now, and my mind exceptionally clear. It's as if I've been dog-paddling through pea soup most of my life and now I'm leaping lightly through thin air. I can't recommend it enough.”

National Sleep Therapy (www.nstherapy.com) has earned a reputation as an industry pioneer. The company sponsors a monthly free virtual support group for people with sleep apnea and healthcare pros (www.cpaptalklive.com ), and offers live video support by appointment for patients with questions. This past year, the company made the ‘Inc. 5000’ list as ‘One of Fastest-Growing Private U.S. Companies.’ For more information, contact 888.867.8840 or support@nstherapy.com.

Sleep Expert Supports Sleep Apnea Community

Participants from 8 States Join in Virtual Support Group

Counting sheep is not the solution to a good night’s sleep for some 18 million Americans afflicted with sleep apnea. The answer is often using a CPAP machine that pumps a gentle flow of air to keep airways open, enabling the deep sleep required for good health and a better quality of life.

About 35 individuals from eight states with sleep-disordered breathing participated in the August edition of ‘CPAP Talk Live!’ -- a free town meeting-style conference call support group. The session is a community service of National Sleep Therapy (www.nstherapy.com).

Participants, who either posed their sleep issue questions live during the session or emailed them in advance, discussed sleep issues, CPAP machine usage and maintenance tips, and insurance coverage. Fielding calls were noted sleep disorders expert Dr. Brooke Judd (in photo), head of Sleep Medicine at Dartmouth-Hitchcock Medical Center, Lebanon, NH, and host Eric Cohen, co-founder and President of National Sleep Therapy.

Use of CPAP (pronounced see-pap, an acronym for Continuous Positive Airway Pressure) is the most commonly prescribed treatment for sleep apnea. Chronic fatigue and snoring are the most common symptoms of sleep apnea. Long-term sleep deprivation can lead to serious health issues.

. . . . . . . . . . . 

The free ‘CPAP Talk Live!’ program, held on the first Wednesday of each month from 7 – 8 pm (ET) , is open to individuals who use CPAP for sleep apnea or has sleep issues, health care professionals, and anyone else interested in the topic. To join the conversation on Wednesday, September 3: Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. Questions may be sent in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.

National Sleep Therapy’s iPad App: Pioneering CPAP Training

It’s the first program of its type for people using a CPAP machine for a better night’s sleep!

Every new National Sleep Therapy CPAP patient now receives a training session designed for use with an iPad, under the guidance of an NST Respiratory Therapist.

Patients learn at their own pace, feel more engaged, and have the benefit of an experienced clinician who guides them through the introduction, set-up, use and maintenance of their CPAP machine. The app Sleep Guide includes a checklist to ensure all key points are covered -- and understood --  plus video tutorials. The end result: Better compliance and a better night’s sleep.

For more information, contact 888.867.8840 or support@nstherapy.com.

BlueCross/BlueShield Members Face New CPAP Usage Rules

If You Have BlueCross/BlueShield these New CPAP Usage Rules May Apply to You

For most BlueCross/BlueShield plans that use AIM Specialty Services to manage their CPAP benefits, we wanted to make you aware of some very important changes that might impact coverage for your CPAP machine and supplies. We know for sure that most BCBS patients in Maine, Mass, NH, and Connecticut are affected. Call BCBS member services on your card to be sure this applies to you.

BCBS requires data 4 times in the first year, and then once per year for supplies.

Starting August 1, 2014, to cover your device rental and ongoing supplies, BCBS no longer accepts your statement that you are using your CPAP device and now requires actual proof of usage. As you can imagine, this puts a new burden on you (and us) so that you can get the therapy and supplies you need. Here's how the process works:

  1. You are renting a CPAP device or need supplies
  2. We check to see if we have your data on file (hopefully you've already sent it to us)
  3. If not, we will call you and ask that you provide it to us
  4. We submit your data to BCBS and they approve the resupply order or rental
  5. If approved, we ship your order (or file a rental claim for you)
If we don't have your data, BCBS will not pay for CPAP or Supplies.

Starting this week, we need to make sure we have your data before we can bill your rental or ship any supplies.

We need your help. You have 3 options for sending us your data.

Option #1 SleepMapper
Sign-up for Sleepmapper.com. If you have Respironics equipment, you can upload your card every month from home. You will need a PC and an SD card reader. These are often built-in to the PC, or separate reader can be purchased for under $10. Click here to sign-up for Sleep Mapper.

Option #2 Online Submission
This is a very easy option. Submit your Machine data for the CPAP display using our online form. This is called VIC data and it's available right on your machine display. You will use the instructions given online, use the buttons on your machine to see the data right on the display. You then enter those numbers into our online form and hit submit. Easy! You can use this form every time you are eligible for supplies to submit your data. Click here to be taken to the instructions and submission form.

Option #3 SD Card Swap
Buy an new SD card and mail us your current card. We will upload the data and send a card back to you. You will need to send us your data card each time you require supplies.

Update your Machine
If you have a CPAP machine older than 5 years, contact us to see if you should upgrade to a newer one. Click here if you're interested to find out more.

. . . . . . . . .

We know this new BCBS policy is inconvenient and we would encourage you to call the BCBS member services number on your card to confirm this applies to you and share your thoughts on this new policy. But for now, we'll do everything we can to help you get the device rental or supplies you need as quickly as possible.

Questions? Please call us at 888.867.8840 and we'll be happy to assist you.


Noted Sleep Disorder Expert to Field Questions During August 6th ‘CPAP Talk – Live!’ Virtual Support Group

(Issued July / August 2014) -- Dr. Brooke Judd, Sleep Medicine Section Chief at Dartmouth-Hitchcock Medical Center, Lebanon, NH, will be the featured speaker and will field callers’ questions during National Sleep Therapy's unique virtual support group, ‘CPAP Talk – Live!,’ Wednesday, August 6th from 7 – 8 pm (ET). 
The free program, held on the first Wednesday of each month, is open to anyone who uses CPAP for sleep apnea or has sleep issues, health care professionals, and anyone else interested in the topic. The host is Eric Cohen, co-founder and President of National Sleep Therapy which provides the program as a community service.

Dr. Brooke, a noted sleep disorders expert, is affiliated with Dartmouth-Hitchcock Psychiatric Associates’ Sleep Disorders Center and serves as Assistant Professor of Psychiatry and Medicine at the Geisel School of Medicine, Dartmouth. Her Board Certifications are in Critical Care Medicine and Pulmonary Disease. She received her MD degree at the University of Health Sciences at Chicago Medical School and completed her Residency in Internal Medicine at Dartmouth-Hitchcock Medical Center.

For anyone interested in joining the conversation on Wednesday, August 6, from 7 – 8 p.m. (ET): Just prior to the session, call 1-800.204.6655, enter access code 342-2187#. If you prefer, send your questions in advance either via Facebook or use the cpaptalklive.com form. During each session, NST gives away a $25 gift card to one lucky participant. For more information: 888.867.8840 or support@nstherapy.com.

Verification of Benefits Specialist (Scarborough, ME)


National Sleep Therapy is looking for a Verification of Benefits Specialist to assist us at our Scarborough, ME location. 

Responsibilities include, but are not limited to:

• Verifying patient insurance eligibility for all equipment and services.
• Confirming authorizations for all insurances and managing patient account collections.
• Obtaining all initial pre-certifications and pre-authorizations as well as necessary information to do so.
• Ensuring all required documentation and compliance has met the specific insurance guidelines for each patient and health plan prior to claims submission.
• Following system protocol for managing all patient transactions from physician prescription to the creation of a proper and accurate Sales Order.
• Creating clear and detailed notes stating the patient's insurance policy terms within the company database system.

Skills and experience required:

• 2 + years experience working in medical billing setting.
• Working knowledge of medical equipment, medical terminology and medical reimbursement or HME insurance and billing.
• Experience in both commercial (insurance) and government (Medicare and Medicaid).
• Working knowledge of CMS rules and regulations related to billing and compliance.
• Experience utilizing electronic billing system.
• Understanding of insurance terms, contract language including HMO, PPO and percentage of charges and fee schedules.
• Thorough knowledge of auditing claims.
• Strong knowledge of appeal guidelines specific to individual insurances.
• Understanding of pricing and replacement of supplies and devices.
• Ability to learn and master new software programs quickly and with accuracy.
• Knowledge of Brightree and/or Remit Data a plus.
• Knowledge of Medicare DME supplier standards a plus.
• Strong analytical and research skills.
• Excellent verbal and written communication skills.
• Superior multi-tasking and time management skills in a fast-paced environment.
• Reliable transportation.

Compensation: Compensation based on experienceA local company, that provides sleep therapy solutions, is looking for a Verification of Benefits Specialist to assist us at our Scarborough, ME location.

Interested candidates should email info@nstherapy.com with their resume (with VOB in subject) and references.

Sleep Better. Be Healthy This Summer!




Sleep Better. Be Healthy This Summer!

Free Virtual CPAP User Support Group Set for Wednesday, July 2 from 7 – 8 pm (ET)

Travel Tips & FAQ Corner 
The July 2 edition of ‘CPAP Talk-Live!’ – the unique monthly sleep apnea virtual support group – (Wednesday, July 2 from 7 – 8 pm Eastern Time) will have two interesting components:

“Open Mic Night” 
 Anyone who has (or thinks they have) sleep disordered breathing is encouraged to post their questions on Facebook, or, if they prefer anonymity, post questions using the cpaptalklive.com form. They can also call in during the live session hosted by National Sleep Therapy President and co-founder Eric Cohen.

Traveling, Camping, or RV’ing it? Don’t leave your CPAP therapy behind!
“Focus on Camping & Travel for CPAP Patients” -- You can take along your CPAP machine, but that can be cumbersome. New technologies make it easier to bring along your CPAP for better sleep whether you’ll be driving,, camping, boating or flying. You may also want a travel bag that neatly packs the machine, mask, batteries, converter, hoses, etc.

CPAP Tips When Going by Plane
If you’ll be taking a longer plane ride, there are several steps you’ll need to know if you’re using your device on the plane.

What you should bring -- Find out what you should bring if traveling or camping.

All are welcome to join the session on Wednesday, July 2, from 7 – 8 p.m. (ET). Just prior to the session, call 1-800.204.6655, enter access code 342-2187# . The innovative support group sessions, offered as a community service by National Sleep Therapy (NST) (www.nstherapy.com). If you prefer, send your questions in advance either via Facebook or use the cpaptalklive.com form. 

Virtual Support Group Members Share Tips & Tricks For Living With CPAP

40 Participants in Monthly Session Sponsored by National Sleep Therapy 

(Issued June 2014) -- “Keep your mouth shut”, “Loosen up a bit,” and “Cheat as much as you can” were among the ‘10 Tips and Tricks‘ shared by a sleep expert during the recent monthly virtual support group ‘CPAP Talk – Live!’ (www.cpaptalklive), a community service of National Sleep Therapy.

Some 40 people from nine states who suffer from sleep apnea participated in the pioneering session designed to improve CPAP efficacy and help users gain a better night’s sleep. CPAP machines (pronounced see-pap, an acronym for continuous positive airway pressure) use gentle airflow to help keep airways open for uninterrupted sleep. In recent years, many workplace and highway accidents have been traced to sleep-deprived individuals. Many may not be aware that they have sleep apnea.

Following the session, one participant posted, “Your company has helped me immensely and I thank you for these sessions and for your assistance.”

Session moderator Eric Cohen, President and co-founder of National Sleep Therapy (NST) (www.nstherapy.com), was joined by NST clinicians, Liz St. John, a Respiratory Therapist (RT) based in North Carolina, and Jody O'Farrell, a Registered Respiratory Therapist (RRT) who is based at NST’s Maine office. The next ‘CPAP Talk – Live!’ session will be on Wednesday, July 2, from 7 – 8 p.m. (ET)

Cohen’s advice to ‘Keep your mouth shut” was a humorous way to remind CPAP users that they can improve compliance by using a different style mask, a chin strap or heated humidification . “Loosening up a bit” reminded users not to wear their mask too tight and to consider using special pads if marks or sores appear. His tip “Cheat as much as you can” offered ideas on improving comfort, mainly for new users.

While some 18 million Americans have sleep disordered breathing, less than a quarter have been diagnosed, so most sufferers are not aware they have sleep apnea. Two common symptoms are snoring and chronic fatigue. CPAP is the first treatment choice and the most widely used for effective nonsurgical treatment for obstructive sleep apnea.

‘CPAP Talk – Live!’ conference calls – free and open to all -- are held on the first Wednesday of each month. All are welcome to join the next session Wednesday, July 2, from 7 – 8 p.m. (ET). Just prior to the session, call 1-800.204.6655, enter access code 342-2187# . The innovative support group sessions, offered as a community service by National Sleep Therapy (NST) (www.nstherapy.com).

Snoring and chronic fatigue can be strong indicators of sleep apnea and should be evaluated by a health professional. Left untreated, symptoms of sleep apnea can include excessive sleepiness during the day, high blood pressure, heart disease, stroke or depression. Fatigue can lead to highway and workplace accidents.

To listen to the entire recording, visit National Sleep Therapy's YouTube channel.

By Stanley Hurwitz  / (508) 269-0570 / stanhurwitz@gmail.com

Medical Billing & Audit Specialist (Concord)


National Sleep Therapy is looking for a Medical Billing and Audit Specialist to assist us at our Concord, NH location. 

Responsibilities include, but are not limited to:

• Identifying contractual discrepancies and rectification.
• Reviewing and properly submitting denied claims for redeterminations and resolutions.
• Assuring correct and accurate medical reimbursement is calculated.
• Submitting written formal appeals based on account analysis and contract review.

Skills and experience required:

• 2 + years experience working in medical billing setting.
• Experience in both commercial (insurance) and government (Medicare and Medicaid).
• Working knowledge of CMS rules and regulations related to billing and compliance.
• Experience utilizing electronic billing system.
• Understanding of insurance terms, contract language including HMO, PPO and percentage of charges and fee schedules.
• Thorough knowledge of auditing claims and applying knowledge.
• Strong knowledge of appeal guidelines specific to individual insurances.
• Understanding of pricing and replacement of supplies and devices.
• Knowledge of Brightree and/or Remit Data a plus.
• Strong analytical and research skills.
• Excellent verbal and written communication skills.
• Superior multi-tasking and time management skills in a fast-paced environment.
• Reliable transportation.

Compensation: Based on experience level

Interested candidates should email careers@nstherapy.com with their resume (with MC in subject) and references.

Job Opportunity: Medical Cash Posting Associate

National Sleep Therapy, is looking for a Medical Cash Posting Associate to assist us at our Concord, NH location. 

Responsibilities include, but are not limited to:

• Posting patient and 3rd party payments, insurance write-offs, charge adjustments, discounts, deductibles, co-payments and non-covered charges. 
• Balancing all payments posted daily with the bank deposits. 
• Processing daily deposits.
• Copying deposit batches for scanning. 
• Printing daily system generated reports. 
• Determining overpayments from patients and 3rd party payers. 
• Recognizing and reporting consistent trends in revenue recognition from payments received by 3rd party payers. 
• Recognizing and reporting short payments from insurance carriers based on contracted rates and previous payment history. 
• Maintaining a high level of productivity through speed and accuracy. 
• Posting ERN's from system. 
• Pulling EFT's and EOB's from other websites for posting application. 
• Working and applying Payment on Account report. 
• Processing recoups and refund review.

Skills and experience required: 

• 2+ years relevant experience in medical payment posting and accounting in the medical industry. 
• Superior multi-tasking and time management skills in a fast-paced environment. 
• Knowledge of Brightree a plus 
• Reliable transportation.

Interested candidates should email careers@nstherapy.com with their resume (with MC in subject) and references.

Growing National Sleep Therapy Adds Three To Staff

Jeannette Veras 
CONCORD, NH & SCARBOROUGH, MAINE -- To meet the demand of servicing people afflicted with sleep apnea, National Sleep Therapy (www.nstherapy.com ), a New England-based provider of equipment to help people sleep, has added three new staff members at its Concord, NH, and Scarborough, Maine, offices. The announcement was made by NST President Eric Cohen.

In Concord, NH, Beth Gray, a resident of Chichester, NH, is coordinating the company’s Medicare compliance and patient collections department, and billing veteran Jeannette Veras (in photo) of Lawrence, MA, has joined NST’s expanding insurance liaison program team.

Jonathan Nelson of Canterbury, NH, has joined National Sleep Therapy’s Healthy Advantage, an automatic resupply program that ensures patients receive their CPAP supplies in a timely manner. A CPAP machine gently blows air to help keep the airway open during sleep.

National Sleep Therapy works with cardiologists and pulmonologists who refer sleep apnea patients to them following sleep tests. NST specializes in state-of-the-art CPAP devices and related supplies that help patients attain better health and an improved quality of life through more restful sleep. An estimated 18 million Americans suffer from sleep apnea, Most have not yet been diagnosed.

Also symbolic of NST’s growth, earlier this year, NST acquired Gaylord Sleep Medicine Equipment of Connecticut, one of Connecticut’s leading suppliers of devices and services dealing with sleep disordered breathing. At the time, Joseph Zangrilli, Vice President of Operations noted, “Working collaboratively during the past year, we have developed one of the best sleep equipment programs in the U. S.”

Eric Cohen says, “We are strategically seeking additional DME acquisitions that fit our goals and are actively exploring a variety of private equity firms who share our vision and want to grow with us.”

A key to NST’s growth is its innovative approach on many front, including its free monthly community service, ‘CPAP Talk--Live!’ (visit www.cpaptalklive.com for details), a virtual support group / town hall forum-style conference call for anyone with sleep apnea and those who want to learn more. The sessions are on the first Wednesday of each month from 7 – 8 p.m. ET. Each session features guest experts plus questions from participants. To join the discussion, just prior to the session, call 1-800-204-6655, enter access code 342-2187#. Advance registration is requested.

By Stanley Hurwitz / (508) 269-0570 / stanhurwitz@gmail.com