Customer Service Representative/Point of Care Team Coordinator (Norwood)

National Sleep Therapy is looking for a Customer Service Representative/Point of Care Team Coordinator to assist us at our Norwood, MA location.

The Customer Service Representative will serve as the point person for the patient experience for the administration of the external sleep lab or doctor's office accounts and our external partners who execute transactional functions. The Customer Service Representative will maintain full accountability for providing a high level of customer and operations support ensuring accuracy, timeliness and integrity of all client/patient data.

Responsibilities include, but are not limited to:

· Coordinating dispensing of disposable CPAP supplies and determining patient eligibility.
· Serving as the point person for assigned accounts (doctor's offices / sleep labs) and managing workflow between those accounts and the company.
· Managing the patient experience by providing a high level of customer and operational support.
· Entering all client / patient data into appropriate software ensuing accuracy and timely execution of data entered.
· Interacting and maintaining effective and open communication with all personnel, vendors/manufacturers and patients.
· Following all protocol as outlined by the Team Leader and providing feedback and suggestions for better processes.

Skills and experience required:

· 2 + years customer service support experience including spending a large percentage of time entering and maintaining a client database system.
· Durable Medical Equipment Experience preferred.
· Knowledge of medical data base systems helpful.
· Medical office terminology and/or knowledge of medical insurance and billing a plus.
· Knowledge of Brightree Billing Software a plus.
· Strong analytical and research skills.
· Excellent verbal and written communication skills.
· Superior multi-tasking and time management skills in a fast-paced environment.
· Reliable transportation.

Interested candidates should email careers@nstherapy.com with their resume and references.